Introduction
At Shopify, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information.
We may update this policy if we change our privacy practices. Significant changes will be communicated (e.g., through Shopify admin or email).
1. Information We Collect
We collect personal information from:
Merchants: Using Shopify to power their business.
Customers: Shopping at stores powered by Shopify.
Partners: Developing apps, building stores, or referring new users.
App and service users: Using tools like Shop or Shop Pay.
Website visitors and support contacts: Interacting with Shopify online.
2. How We Use Your Information
We process your information to:
Fulfill contractual obligations (e.g., processing subscription payments).
Support legitimate business interests, including:
Preventing fraud and security risks.
Providing customer support.
Enhancing product functionality.
Marketing and advertising.
Generating reports and analytics.
Comply with legal obligations.
With your consent (e.g., for marketing activities).
3. Your Privacy Rights
You have the right to:
Access and review your personal information.
Correct or amend inaccurate data.
Delete your personal information (in certain cases).
Restrict or object to specific data uses.
Transfer your data to another service provider.
If you purchase from a Shopify-powered store, you must contact the merchant directly to manage your personal information.
4. How We Protect Your Information
We use:
Encryption and security protocols to protect data.
Regular audits by independent firms to ensure platform integrity.
Access controls to prevent unauthorized access.
While we strive for maximum security, no online platform can guarantee 100% safety.
5. Data Retention
We retain your personal information only as long as necessary to:
Fulfill the purposes for which it was collected.
Comply with legal obligations.
Resolve disputes.
Enforce policies.
When no longer needed, your data is deleted or anonymized.
6. International Data Transfers
As a global platform, we may transfer your data across borders. When doing so, we follow applicable privacy laws to protect your information.
7. Cookies and Tracking
Shopify uses cookies and similar tracking technologies for:
Website functionality.
Personalization.
Performance analysis.
Marketing and advertising.
You can manage cookie preferences through your browser settings.
8. Contact Information
If you have questions or concerns about how Shopify handles your data, you can:
Contact Shopify Support.
Submit privacy-related requests through the online portal.